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The FreeSpin Casino Privacy Policy tells you what personal information is collected when you sign up, verify your identity, deposit NZ$, or play, and how it is used to keep the service safe and in line with the law. It also says what rights you have in New Zealand and how long records are kept. It also says how data can be shared with payment processors and compliance partners. If you are a New Zealand player, read the parts about account controls and transfers across borders before you use the site.
When you sign up for FreeSpin Casino and verify your identity, you will be asked to give them some basic personal information. This information is used to create your profile, keep your access safe, and provide services like deposits, withdrawals, and customer service.
When you fill out the registration form and confirm your account settings, this information is stored. As part of the verification process, FreeSpin Casino will also get information about your identity, age, and ability to play in your area when you ask to make a withdrawal or when required by law. There are checks that make sure that payout requests like "withdraw $500" are sent to the rightful owner and that your account is safe from fraud.
When you sign up for an account at FreeSpin Casino, they usually ask for information that they need to make your account and keep it safe. You might be asked for your name, email address, phone number, and some basic profile information that is used to manage your account and make sure you play responsibly.
You may be asked to verify your identity before your first withdrawal, when you cross certain risk or compliance thresholds, or if your account activity needs extra confirmation. Some online casinos, like FreeSpin Casino, may ask for proof that you own the account and that the payment method you're using is real.
That lowers the chance of chargebacks and payment disputes and keeps your identity from being stolen. To avoid delays, make sure your documents are clear, valid, and exactly match the information you put on your registration (same name, same address). Update your profile before submitting verification if anything has changed since you signed up. This can help withdrawals like withdraw 500 NZ$ go through faster.
Here's how FreeSpin Casino uses the information you give them to decide which bonuses you can get and which promotions are best for you based on how you play. That way, you can be sure that promotions are used correctly, bets are recorded correctly, and rewards are only given out when the conditions are met.
We only handle the information we need to run promotions in a fair and safe way. For example, we make sure that the bonuses are claimed by the right account holder and that eligibility rules are followed, such as the account holder's minimum age, location, and account status.
When you claim a bonus, we may use your registration information, session data, and transaction history to make sure you can get the offer and stop people from abusing it. For instance, the country where you live in your profile may be used to confirm that you are available in New Zealand, and your declared New Zealand may only be used when it's needed for compliance checks related to a certain promotion.
To use bonus funds and figure out wagering, we look at information about your deposit and gameplay, like when you made a $20 deposit, the amount of the bonus you received (for example, a bonus up to $200), and how much you have wagered so far. We also use device and technical identifiers to find duplicate accounts, automated claims, and other things that might cause promotions to be denied or taken away.
To make sure you're eligible for the bonus and let you know about it, your account information includes your email address, phone number (if you give it), date of birth, address, and country settings. Deposits and withdrawals of money like NZ$20 and NZ$500 are used to apply bonus rules and find patterns that don't make sense.
Bonus and game play: games played, timestamps, bonus claims, wagering progress, and a check to see if the requirements were met. IP addresses, device identifiers, and login histories are examples of technical and security data that is used to stop abuse and make sure that offers are given out fairly.
You can get promotional messages by email, SMS (if you gave your number), in-account alerts, or on-site banners. We look at how you like to be contacted and what you've done in the past (like whether you opened an email or claimed an offer) to make sure we don't send you messages that aren't relevant and that time-limited offers get to you on time. Bonuses may not be given, changed, or taken away if eligibility can't be proven.
Some common reasons are settings that don't work well with each other in different countries, incomplete identity checks, strange account duplication signals, or a problem with the deposit method (for example, NZ$20) that was used to qualify and the method that the promotion says is required to qualify.
FreeSpin Casino uses cookies and other tracking technologies to make sure the site works properly, keep your account safe, and make sure you see offers that are relevant to you. You store small text files called cookies on your device. Pixels, SDKs, and local storage are other technologies that work in a similar way and help us figure out how well our pages and campaigns are doing.
We use tracking in a smart way, with a focus on usability, security, and displays that are relevant to users. You still have control: if the site lets you, you can change your consent settings there, and you can always change how cookies work in your browser or on your device.
Depending on what you do on the site, we use different types of cookies. Others help us make the experience better and more tailored to you, while some are needed for core features. Allow only necessary functions, like logging in, keeping the session going, performing security checks, stopping fraud, and spreading out the load. To remember your choices, go to Preferences and check if certain popups have been closed, edited, or changed the language.
We can improve performance and stability by using analytics to track traffic, find out which pages and games people like, and find technical problems. Personalization and advertising—allow customized ads, frequency capping (so you don't see the same ad too often), campaign attribution, and measurement of how well ads work. Promos for loyal customers or special occasions, game suggestions that are made just for you, or bonuses that appear in banners and messages are all examples of personalized offers. You might see a reload offer of NZ$50 when you come back after a break, or you might see a bonus message that goes with the games you just played. Individualization in marketing is only used when permission is given, as required by the rules.
There may be ads for casinos on other sites. Technologies that track can then tell if you clicked on an ad and then went to FreeSpin Casino. This helps us track campaigns and cut down on ads that aren't relevant. We do not sell your information to advertisers. You can choose to accept or reject non-essential cookie categories by using the on-site cookie consent tool (if it's available). You can delete or block cookies in your browser by changing the settings. Keep in mind that blocking strictly necessary cookies may stop you from logging in or making financial transactions. When you browse on your phone, go to your device's settings and change how advertising identifiers and tracking permissions are handled. Although we set some cookies, trusted partners may also do so to help with things like security, analytics, payment protection, or measuring the effectiveness of ads.
Advertisements may still show up if you turn off advertising cookies, but they might not be as relevant or be the same on all of your devices.
When you deposit money at FreeSpin Casino, we only use your payment data to complete the transaction, stop fraud, and follow the rules set by the government. So that your NZ$10 or NZ$100 deposit can be properly credited, we only ask for the bare minimum of information. This includes the chosen banking method, transaction amount, payment status, and reference numbers. Information about credit cards and banks is considered private. To lower the risk of unauthorized use, we use secure transmission and limited access. We also don't store full card numbers or security codes in places where they aren't needed for processing.
It's safer than giving out your full credentials when you save a payment method so that you can make deposits more quickly. For card deposits, FreeSpin Casino uses standard card industry security measures, like encrypted connections and verification checks, to keep your information safe. We will never ask you for your card PIN or for all of your authentication information over email or chat. If a deposit of NZ$50 leads to more checks, we may ask for proof that you are the real cardholder, but we will only ask for information that is relevant and necessary.
Limits on storage and tokenization: Card information is turned into tokens when our payment partners allow it. The full card information is handled by payment processors that follow the rules. Only to help you figure out the method used and to help with chargebacks and disputes, we may store some card information, like masked digits. As for banking methods, we use payer and payee identifiers, bank references, and timestamps to make sure that deposits are matched up correctly for bank transfers and other banking options. This could include the name of the account holder and transaction reference numbers, especially if it's needed to prove where the money came from for deposits of NZ$200 or more, depending on the method and risk signals.
Risk checks and fraud prevention: We keep an eye on payment activity for strange patterns like failed deposits happening over and over, quickly switching payment methods, or account information that doesn't match. This helps keep your balance safe and stops people from using it without your permission. If a transaction is marked as suspicious, we may stop processing it for a short time until the payment is confirmed. Payment providers other than the bank: Deposits are handled by banks and other reputable payment processors. They may use their own privacy notices and security rules to handle your payment information. Only the information needed to make the deposit, confirm the result, and handle compliance checks is shared by FreeSpin Casino. We usually get a payment reference ID, the status of the transaction, the method type, the amount (like NZ$25), and the amount.
Not needed are your card PIN or full security codes sent through support channels. In higher-risk cases or for larger deposits like NZ$500, we may ask for proof that you own the payment method. For your own safety, always use a payment method that is in your own name when you deposit. Also, keep your device safe and don't share one-time passcodes. Get in touch with support right away if you see an odd deposit attempt (like NZ$10). We'll look into it and help keep your account safe afterwards.
When you ask FreeSpin Casino to process your withdrawal, we may do targeted checks to make sure the payout is safe and legal. These checks make sure that the requested payout goes to the rightful account holder and that the pattern of transactions follows the rules of fair play and the law. We only process the information we need to pay you, and only authorized staff and service providers we've checked out can see it. If we need more proof, we will ask for certain documents, which will only be used for processing payouts, stopping fraud, and following the rules.
What we may check before approving a payout: Depending on the amount being withdrawn and the activity in the account, we may check the player's identity, the ownership of the payment, and the legitimacy of the money used to play. This can be used for first-time withdrawals, changes to payment information, strange activity, or requests for larger payouts, like a withdrawal of $500 or more. Verification of your identity and age—to make sure that the account belongs to you and that you are of legal age. ownership of the payment method—to make sure that the person who funded the account also controls the location of the withdrawal. Checks for transaction consistency: to find out-of-the-ordinary patterns like fast deposit and cashout cycles, chargeback risk, or funding from a third party. Location and account security checks are used to make sure that the access is real and in line with how you normally use the account. When deposits and game patterns need extra confirmation, like when you want to withdraw 2,000 NZ$ or when your cumulative payouts reach that amount, Source of Funds (SoF) may be asked for.
Only proof that makes sense to support where the money for gambling came from will be asked for. Payslips, bank statements (with non-essential transactions crossed out), proof of savings, or proof of legal income are all examples of acceptable SoF documents. As long as you don't ask for too many details, we will only ask for the ones we need if you live in New Zealand or have New Zealand that gives you certain compliance duties. Some sensitive fields that aren't needed to prove where the money came from and who owns it can be safely hidden during payout processing to protect your privacy.
One way to do this is to hide full account numbers while leaving your name, dates, and relevant incoming payments visible. We will ask for a clearer copy of a document instead of extra files that aren't needed if the first one isn't clear. We handle and store verification materials in a way that limits access and controls how long they are kept. After the payout checks are sent out, documents are kept for as long as the law, dispute resolution, and auditing requirements say they have to be. After that, they are securely deleted or made anonymous, if that is allowed.
To protect your FreeSpin Casino account and follow rules for preventing fraud and following the law, we may ask you to upload KYC documents like proof of your identity, address, and payment method ownership. People treat these files as private information, and they are only kept for verification, security checks, and compliance reasons. Only authorized staff with a need-to-know basis can access the secure systems where we receive and store KYC files. In some cases, we may also give trusted compliance providers specific verification information. This is only done to make sure our platform is safe and to finish checks.
How your KYC documents are stored: Security comes first by default while storing, retaining, and uploading securely. There are technical and organizational safeguards in place to keep uploaded documents safe from being accessed, changed, or lost by people who aren't supposed to. We try to handle documents as little as possible and don't store more than is needed for the verification task.
Holding times: We only keep KYC documents for as long as we need to in order to comply with legal and business requirements. There may be different retention periods for different types of documents and activities in your account. Legally, documents must be kept for an extra year after an account is closed or the last relevant transaction, like a withdrawal of $500 or more. Deletion and restriction: Once our internal data lifecycle processes say that we can no longer keep certain records because of legal claims, fraud prevention, or ongoing compliance checks, we delete or anonymize them.
Rules for safe uploading: Please upload clear, full-frame images or scans to avoid delays, files being rejected, or security risks. You must be able to see all four corners and read the text. Take screenshots of the original files that haven't been heavily edited, blurred, or filtered. Send only valid documents that haven't expired. IDs that have expired cannot be accepted. Also, make sure that your name and date of birth are spelled correctly in your account profile. If your documents show a New Zealand that is different from what you say in your profile, you may be asked to explain further. If asked, show proof that the payment method is linked to you in order to verify the payment.
For instance, this might be needed before a withdrawal of $100 or more is processed. Do not use public or social media to send KYC files. Only upload files to the official area of your account or to the secure channel set up by our Support team. It is up to you to make sure that only the documents we ask for are uploaded, and you don't send any extra sensitive information that isn't needed for verification. If you're not sure what to submit, talk to Support before you upload to avoid putting your data at risk and getting asked to do it again and again.
FreeSpin Casino gives you useful tools like account limits, responsible gambling tools, and privacy controls to help you control your play, set limits, and keep your information safe. Your account settings should make it easy to turn these controls on, and they will stay private during our support and compliance processes. We take this as sensitive information when you set limits or ask for them to be put in place. Access is limited to authorized staff only, and it is handled in line with our Privacy Policy and, if necessary, the laws in New Zealand.
You can set limits that work with your budget and the way you usually play. Depending on the type of change and the direction of the change (for example, raising a limit can take more time), limits may go into effect right away or after a short cooling-off period.
If you need help picking limits, you can talk to support about your playing habits and the different options they offer. We can also help if you need to immediately tighten limits for safety reasons. When you use these tools, we collect information about your activity, like deposits, bets, session length, and self-exclusion status, so that we can correctly set limits. This data is only used to manage accounts, make sure rules are followed, keep players safe, and keep records. Important: If you self-exclude, you might not be able to cash out promotional credits or bonus balances, depending on the rules. Even if the amount is as low as 10 NZ$, withdrawals from the cash balance are still subject to check and verification.
If you give us information that shows gambling could hurt you, we may add more safety checks or suggest stricter rules. If the law says we have to, we may also record this information and use it to protect you. Tip for parents and guardians: keep devices safe and think about using controls on the device level to keep kids from getting to them. If we find or are told that someone underage is playing, the account will be locked and looked into. Thoughts on nationality and residency: some options for responsible gambling may be affected by the rules that apply to you if you live in New Zealand instead of your New Zealand. If local laws require us to set certain default limits, we will do so and let you know through your account or by getting in touch with support.
Open the "responsible gambling" or "account settings" section of your account after logging in to change your limits. After verifying your identity, support can help you if you can't get into your account. For example, if you ask to set a weekly deposit limit of 100 NZ$, that request is recorded in your account profile and can only be seen by you and certain staff. It is not shared with other players and is not used to target you in a way that would hurt your business. We may keep records of limits and exclusions to make sure we follow the rules and handle disputes. Legal requirements and internal security standards determine how long we have to keep records. We keep these records safe with access controls and audit logging.
There are privacy controls in FreeSpin Casino that let you decide what information is shown and how it is used. The purpose of these controls is to keep personal information from being shared without a reason. They do not affect how fair the game is. You can choose to receive promotional emails or messages or not, and you can change your mind at any time. Controls over account communication—choose which channels we use for important service updates and which for ads. Privacy of documents: records used for verification are kept safely, with limited access and safe ways to send them. Account-limit and self-exclusion requests are handled in private and are only recorded when necessary to make sure your choices are followed.
If you want to take extra steps to protect your privacy, you can ask us to limit certain processing when it's legal to do so or delete certain data that isn't needed for legal, security, or transaction reasons. Your account is protected from changes made without your permission by validating requests.
How private your FreeSpin Casino account is on your phone depends on what the app can access. You should always be in charge of the permissions we ask for so that we can make sure the game works properly and keep your information safe.
Here, we'll talk about what mobile permissions usually mean, what data from the device can be used, and how location settings in New Zealand can change access. You don't have to close your casino account to change most of these settings on your phone. Allowances, device IDs, and location picks: App permissions are requests that your device makes, like letting you use the camera, microphone, storage, contacts, or location. For example, FreeSpin Casino only uses permissions when they clearly serve a purpose, like for security checks, controls on responsible use, customer service, or making sure payments are safe. Camera: This can be used to scan IDs or take pictures for verification purposes when needed.
You can also choose to upload files from your computer if you'd rather. Photos and storage—you can choose which documents, screenshots, or files you want to send to support and then upload them. Not granting this permission can make it harder to upload, but it doesn't usually stop gameplay. Notifications are used to send security alerts (like confirmations of logins), transaction updates (like the status of a withdrawal), and marketing messages (if you choose to receive them). You can always turn off promotional alerts in your device's settings. Biometric unlock (Face ID or fingerprint, if your device supports it) may be offered to keep your session safe and stop people from getting in without your permission.
You don't have to do this, and you can turn it off at any time. Not needed for normal casino play is a microphone or contacts. You should be able to see a clear reason on screen if a feature ever asks for it. If you're not sure, turn down the request and get in touch with support. For the service to stay stable and safe, device data and identifiers may be gathered. There may be information about the type and model of device, the operating system version, the language, the time zone, the app version, the network, crash logs, and non-sensitive usage events like which screens load successfully. We might also use security signals and device identifiers, like IP address and anti-fraud markers, to stop account takeover, find automated abuse, and look into activities that seem odd.
What you can access may depend on your location settings. Based on the rules in New Zealand, we might use: Approximate location derived from network signals (like IP-based location) to make sure the service is available in the region and stop people from getting in who aren't supposed to. Provide accurate location (GPS) information only when it's needed to meet regulations or fix location errors. If you lie about where you are, you might still be able to play, but you might not be able to do some things until your location is confirmed. You can change permissions at any time by going to your device's settings and selecting "Settings," "Apps," "FreeSpin Casino," and "Permissions." Before making a deposit or withdrawal, for example, you might be asked to confirm your access again if you change your location or network settings (VPN, private DNS, or restricted networks).
Tip: Only keep the permissions you use, like the camera for verification, and turn off precise location unless it's needed for access in your area. Finally, make sure security notifications are turned on.
We gather the information we need to open and manage your account, handle payments, stop fraud, and do what the law requires. Name, date of birth, address, email, phone number, login and device information, IP address, payment information, and activity and gameplay logs are some of the things that it usually includes. For security reasons, we use it to confirm who you are, set limits on your deposits and withdrawals, look for strange activity, and help customers. We don't give out or sell your information.
All deposit traffic is encrypted and handled by payment partners that are regulated by the government. On our servers, we don't keep your full card number or CVV. When you choose "save card," our payment processor handles this by tokenizing the card information. This means that we only keep a secure token and not the actual card information. We only keep the information needed for refunds, fraud checks, and compliance audits for bank transfers and e-wallets. Before letting NZ$ be withdrawn, we may ask for proof of payment method ownership if a deposit is flagged.
We check accounts and identities to make sure they belong to the right people so that withdrawals are approved and the platform stays safe. A valid ID (passport or national ID), proof of address (like a utility bill or bank statement), and proof of payment method (like a picture of your card with the middle numbers hidden, a screenshot from your e-wallet, or paper proof from the bank) may be asked for. We might ask for a selfie or live check too. You can add files to your account profile. If you don't want to wait, make sure that the names on the payment method and your FreeSpin profile match. We only keep KYC files for as long as the law and audit rules say we have to.
Your account activity, not giving out personal documents to third parties, is used to keep track of your bonus eligibility and wagering. To make sure you follow the terms of the promotion, we keep track of your bets, game types, stake sizes, and bonus conversions. We might ask for more proof before giving out bonus-related winnings if our risk systems find patterns that don't make sense. Only authorized staff can see your bonus history and related logs for support, compliance, and handling disputes.
We only collect and use the information that we need to keep your account safe, pay out winnings, stop fraud, and meet licensing and anti-money laundering (AML) standards. For deposits and withdrawals, we use your information to make sure that the payment method you're using is real, to route transactions, to check for security, and to keep a record that can be checked. For verification, we may ask for ID, proof of address, and proof of payment method to make sure you are who you say you are, that you live in New Zealand, and that you are at least 18 years old. This is to make sure you are allowed to make withdrawals that are higher than our security thresholds or when risk checks are initiated. Your information is not sold. We only give it to trusted partners who need it to provide services and follow the law. This includes payment providers, identity verification vendors, fraud prevention tools, and regulators when the law says so. By emailing Support from your registered address, you can change your privacy settings, get a copy of your data, or have it deleted if the law allows it. Even if you ask us to delete some of your information, we may still have to keep it for legal, tax, or anti-money laundering reasons. Also, withdrawals can't be made if we can't verify you.
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